Shipping policy

Shipping Policy
Last updated: October 27, 2026

Scope and destinations
This policy covers products purchased through the BDI Wear Parts online checkout. Online shipping is available to eligible addresses in Canada and the United States. Availability varies by postal code, product, inventory location, and shipping service; checkout confirms whether your address can be served. Products sold through a quotation or purchase inquiry require separately confirmed delivery arrangements. Contact us for heavy freight, special-order, or other destinations before ordering.

Order processing
Online orders are typically dispatched within 1–2 business days after the order is placed. Business days are Monday to Friday, excluding public holidays. If an item requires a different lead time, we will confirm it with you.

Estimated transit and delivery times
Current standard shipping options include 3–9 business days within Canada, 3–4 business days for eligible US orders fulfilled from our US inventory, and 4–8 business days for eligible US orders shipped from Canada. These are transit estimates after dispatch. Our general website delivery estimates are within approximately 10 business days for Canada and 14 business days for the United States. Use the delivery option shown for your address at checkout; processing, customs, carrier delays, and holidays can affect arrival. Estimated dates are not guaranteed.

Shipping charges
Applicable shipping charges are shown at checkout before payment and depend on the destination, weight, product, and fulfillment location. Our current standard configurations include:
• Canada: CAD 5.54 for eligible standard shipments.
• United States, eligible orders fulfilled from US inventory: free standard shipping.
• United States, eligible orders shipped from Canada: CAD 5.00 for the configured 0.01–10 kg band, and CAD 10.00 for the configured band beginning at 10.01 kg.
The applicable option and any currency conversion are displayed at checkout. These rates do not create a shipping option for an address or parcel outside the configured service areas or weight bands. If no shipping option is offered, please contact us for assistance or a quotation before purchase. Future rate changes will be reflected at checkout before you place an order.

Carriers and tracking
Canadian shipments are generally handled by Canada Post or UPS; US shipments are generally handled by UPS. Carrier selection depends on the shipment. Shipment and tracking details will be supplied when available.

Cross-border orders
US-bound cross-border shipments may be subject to customs processing, duties, tariffs, taxes, or other import charges. Any amounts collected by us are shown before payment. Where import charges are not collected at checkout, the recipient may be required to pay them to customs or the carrier. Contact us before ordering if you need clarification about a cross-border shipment.

Delivery issues and address changes
Please check your delivery address before submitting an order. Contact us promptly to request an address change or report a missing, delayed, or damaged shipment. We will help investigate with the carrier and explain the available resolution. Keep packaging and photographs for damage claims where possible. Returns and refunds are covered by our Return and Refund Policy.

Contact
sales@bdiwearparts.com | 1-800-861-1986
BDI Wear Parts, 7300 Warden Ave, Unit 503, Markham, ON L3R 9Z6, Canada
Monday to Friday, 9:00 a.m.–5:30 p.m. Eastern Time.