Refund policy

Return and Refund Policy
Last updated: October 27, 2026

Scope and return window
This policy applies to standard stock products purchased through the BDI Wear Parts online checkout for delivery within Canada and the United States. You may request a return for defective or non-defective standard stock products within 30 calendar days after receiving your order. Quotation-only purchases follow the written terms agreed before purchase.

Return condition
For a change-of-mind return, items must be unused, uninstalled, and in the same condition as received, with original packaging, tags, and all included components. Please provide your order number or proof of purchase. Custom-made products and special-order items are not eligible for change-of-mind returns. This exclusion does not remove rights relating to defective or incorrectly supplied goods.

How to start a return
Email sales@bdiwearparts.com within the return window with your order number, part number, reason for return, and photos where relevant. We will confirm authorization and provide the correct return address and shipping instructions. Do not send products back without approval or to our office address unless instructed. Approved returns are sent by mail or carrier according to those instructions.

Return shipping and fees
For a change-of-mind return, the customer pays the return shipping cost. We will explain the shipping or label arrangements before you return the goods. BDI Wear Parts covers return shipping when we supplied an incorrect item or the item is confirmed defective. We do not charge a restocking fee. Original delivery charges are not refunded for a change-of-mind return; where goods were defective or incorrectly supplied, applicable delivery charges will be refunded as required by law.

Damaged, defective, or incorrect products
Inspect your order on arrival and contact us promptly about damage, defects, missing items, or an incorrect product. Include photos and keep packaging where possible so we can investigate and arrange an appropriate replacement, return, or refund. The unused-condition requirement for change-of-mind returns does not prevent a genuine defect claim.

Exchanges
Contact us if you need a different part. The usual process is to return the eligible original product with authorization and place a separate order for the replacement, subject to availability.

Refunds
We will notify you after receiving and inspecting an authorized return. Approved refunds will be issued to the original payment method within 10 business days after inspection and approval. Your bank or payment provider may require additional time to post the credit. Contact sales@bdiwearparts.com if an approved refund has not appeared after this period.

Order cancellations
Contact us promptly to request cancellation before shipment. We will confirm whether cancellation is still possible based on order processing, production, and shipment status. Special-order cancellation conditions are governed by the written terms disclosed before purchase.

Your statutory rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Contact
BDI Wear Parts | sales@bdiwearparts.com | 1-800-861-1986
7300 Warden Ave, Unit 503, Markham, ON L3R 9Z6, Canada
Monday to Friday, 9:00 a.m.–5:30 p.m. Eastern Time.
Please obtain the authorized return destination before sending goods.